Coronavirus and your booking

Please don't worry if you have a booking that has just been cancelled due to Tier changes over Christmas and new Year, of course we will refund you as soon as the office opens.

If you want to contact us please email mark@grove-cottages.co.uk rather than phone or we will be so busy on the phone we won't have time to process the refunds. 

 

For those with bookings coming up.

Owners will be paying extra attention to keeping often touched surfaces extra clean.

We would also like to ask for your understanding with respect to our normal Breakfast baskets and personal Meet and greets at the cottage, as these may no longer be possible.

So, if you book please remember to check with the owner what the situation is.

I would like to thank my loyal guests who have written so many kind and supportive emails - yes these are uncertain times but by acting selflessly and generously we will all get over it together.

My very best wishes to you and please Stay Safe.

 

Government Advice: Which locations in England can I still visit?
 

  • Medium Alert areas (Tier 1): You are currently able to travel between ‘Medium’ risk areas and stay overnight in accommodation including hotels and self-catering lodgings. The rule of six must be complied with. See further Medium alert level guidance before you travel
     
  • High Alert areas (Tier 2): You can still travel within ‘High’ alert areas to hotels and other guest accommodation – or travel to other ‘High’ and ‘Medium’ tier areas to go on holiday – but should only do so with people from your household or support bubble
     
  • Very High areas (Tier 3):  Other than for work, education and other essential services, people living in ‘Very high’ destinations should avoid travelling outside of their area, and should not stay overnight in another part of the country. You can, however, still go on holiday with your ‘Very High’ area but must only do this with people you live with or have formed a support bubble with.


If you are visiting a ‘High’ alert area, you should follow the local guidelines for that area. Check out further guidance for the ‘High’ tier on the GOV.UK website.

You should always check the GOV.UK websiteGovernment postcode checker and local authority websites to read the relevant local restrictions, as some areas with very a high number of COVID-19 cases may, in future, have stricter measures in place that may affect leisure travel into that area.

 

Lockdown

If new restrictions are announced while you are on holiday with us – and you’re with friends or family that don’t live in your household – you can still finish your trip as planned. Until the end of this holiday, you should make every effort to reduce socialising indoors with those outside of your household and follow local regulations and guidance.


Tier 3 Travel Restrictions:

" There is no exemption for staying away from home on holiday.

  This means people cannot travel internationally or within the UK, unless for work, education or other legally permitted exemptions.

  Overnight stays away from primary residences will not be allowed, except for specific exceptions including for work.

... and those currently on a domestic holiday will be allowed to finish their holidays, but are still subject to the requirements in England not to go out without a reasonable excuse."

 

Refunds

Of course we want to look after our wondefully loyal guests and we will refund all Covid related cancellations throughout any lockdown periods.

I hope this helps.

Best Wishes and please Stay Safe

Mark

 

 

 

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