Coronavirus and your booking

 

*** The latest Government advice is that Holiday Cottages should be able to start accepting guests by early July *** 

This is of course is still subject to owners and guests being happy about it.

 

Who can book for periods covered by travel restrictions.

If you are an nhs or Key worker or in a Vulnerable situation, then please call the office on 01787 211 115 and speak to us and we will discuss booking options.

Other than that we will not be accepting short holiday breaks until at least June.

We will be taking note of Government policy and our owners wishes and amending our position as the situation changes.

 

6 of our cottages will only be taking 3 month minimum bookings at a much reduced rate from £250 pw.

These would be good for guests to 'Work from Home' at. 

Please call us if you are interested.

 

For those guests who want to book holidays with us in July and later here is some good news:

 

As a company we do not want to profit out of misfortune and have decided that should a guest at any time up to the arrival date, feel they are unable to come because of the Coronavirus situation, then we will issue them with a credit voucher for the full amount of their booking, to be used when they are happy to come.

This overrides our normal cancellations policy of a full refund only up until a month from arrival.

This new cancellation policy is now in place until this period of uncertainty is over.

 

For those with bookings coming up.

 

We will not be taking your auto balances, but be in contact with you to resolve the situation with a possibility of new dates, a credit voucher for use in happier times, or if travel restrictions are permitted and everyone ( you & the owner ) agree, then coming.

Owners will be paying extra attention to keeping often touched surfaces extra clean.

We would also like to ask for your understanding with respect to our normal Breakfast baskets and personal Meet and greets at the cottage, as these may no longer be possible.

So, if you book please remember to check with the owner what the situation is.

I would like to thank my loyal guests who have written so many kind and supportive emails - yes these are uncertain times but by acting selflessly and generously we will all get over it together.

My very best wishes to you and please Stay Safe.

Mark

 

 

 

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